How to Choose a Web Hosting Provider

When selecting Joomla web hosting, be smart not cheap!

When selecting Joomla web hosting do not immediately go with the cheapest hosting provider. It's only human nature to try to save some money here and there. Don't let common sense go out the door on this task. You might find yourself in a world of frustration and headaches with a company that provides no support and doesn't reply to your questions.

The worst happened to me

Spread the word. Techhosting.com is pure crap. I hope you'll excuse my touch of french, but this is how strongly I feel about this company. They are the lowest of the lows in my opinion. Somehow I get the feeling the there are only two or three cowboys running the show with this new web hosting company -- I get the same guy for billing and support (James). I could write probably ten details pages about my experience with these guys. But, here, I'll try to list them off so that you can get the gist of my experience with them.

 

  • They have phone support, but no one EVER picks up the phone except the sales department (try it 1-888-435-7006).
  • They answer emails anywhere between 4 - 14 days.
  • They brag about being internet savvy but the support person I chatted with didn't know what SSH is
  • Live chat disconnected me several times when I realized they didn't technically understand what I needed
  • They didn't give me a full refund even though I cancelled withing their guarantee period. They claimed I owed several extra setup charges.
  • They locked the domain I registered and provided no convenient way of transferring it to a different web hosting company
  • Several times I was transferred to a different department and a representative from Globat.com picked up! (I think they are sister companies, masquerading with eachother)

 

Arrggh! I feel my blood pressure rising just writing this. I really don't think this company is going to be around for much longer.

Why did this happen to me?

I fell victim to Techhosting.com because I was looking for the cheapest hosting provider and not the best web hosting solution. Their price was $3.99 per month. Sure they claimed to support Joomla web hosting but really all I got was an empty shell ... and a charge on my credit card. Oh, and by the way, their servers are setup with the wrong access permissions so correct Joomla web hosting isn't even possible with these guys.

Learn from my mistake

Do not think with just your wallet when looking for your Joomla web hosting. Think of the price difference between $3.99 and $5.99 a month -- that's just $24 for the year-- less than what was basically "stolen" from me. $24 dollars is really a small price to pay for a company that has good service. I definitely regret not realizing this before.

Do your homework

Research actual user reviews, not just some websites that never give any negative insight on particular web hosts. I've seen some cheap web hosting rating and review sites that just restate what is on the frontpage of the hosting company's site to begin with! Instead try to read about actual user experiences. After I had already signed up with Techhosting.com I realized I should have researched user reviews first. And after a quick search, sure enough, I found other people had the same experiences I did! I could have saved myself $$, time, and frustration by doing 20 minutes worth of research.

Here are some red flags to alert you of a shady web hosting company:

  • Outrageous bandwith, storage, guarantees. For example: unlimited bandwidth
  • Rock bottom price (usually means rock bottom support and usability)
  • Reports of poor support. (At some point you will need to contact support to turn on certain access like SSH)
  • Very new companies with no history
  • Cheesey or copycat homepage (Some new companies try to look like other successful companies)
  • Reports of bad uptime (If you site isn't available, your paying for nothing)

 

So what is the best web hosting solution?

On the flip side,the best web hosting solution is one that has:
  • a decent price tag (look for around $5-7 for shared hosting)
  • multiple avenues of support, ie. chat, phone, email
  • long hours of support
  • a money back guarantee
  • been in existence for a while
  • provides sufficient bandwidth and storage
  • proven uptime record if possible
  • free domain name with hosting package (most do this)

And don't forget, if you are installing Joomla like this website advocates, you'll need look for a couple more Joomla web hosting requirements (most have these anyways, but I'll list them to be sure you are aware of them):

 

  • SSH access
  • MYSQL databases
  • Perl 4.0
  • Correct user and group permissions
  • free addon domains if you plan to have more than one site
  • Fantastico for easy Joomla setup

 

My current choice

My current Joomla web hosting provider of choice is BlueHost. They have really given me rock solid performance and have even provided decent support when I needed it. Even though they officially do not provide specific Joomla support, the technicians I spoke to were savvy enough to fix my problem which actually turned out to be a configuration problem that I had when moving my site files over from TechHosting (they were still plaguing me - like a virus!).

The thing I like about them is that they provide all the items in the checklist. I'm especially happy that they have Fantastico and the correct file permissions setup. This helps so that I don't have to do any extra configuration or hacks in order to get Joomla to work, and with Fantastico I can install Joomla at the click of a button! Nice!

 

Here's are some of the major hosting trusted companies.  You can most likely find a web hosting provider that you are comfortable with:

 

Web Host Name  Major Features
 
 BlueHost
  • Very trusted company that's been around for a long time
  • Great reputation
  • Fast support via phone and chat
  • Serving many websites for many years
 Bluehost Web Hosting $6.95
 Host Monster
  • Instant setup, start your site immediately
  • Best support in the industry
  • Unlimited Storage and Bandwidth
  • Solid web hosting company veteran
Host Unlimited Domains on 1 Account
 Lunar Pages
  • Unlimited Storage and Bandwidth
  • Free Website Templates
  • Over $700 in free website software and services
  • Unique offering with competitive pricing
Unlimited Storage and Bandwidth for $4.95/mo!
 Host Gator
  • Unlimited Storage and Bandwidth
  • 45 Day Money Back Guarantee
  • Free site builder
  • Don't let the gator mascot fool you, these guys are solid